we were met and led to our table straight away the menu showed a over 50 special offer if we joined we could have a starter or pudding for just £1 so me and my husband went for it I dont usually have a starter we asked for all meals to come out together as we had our 2 yr old grandaughter with us and she was very hungry 40 mins later the starters arrived a prawn salad and a soup of the day no child meal I asked for child meal as she was now very restless and making us and other diners uncomfatable 2 mins I was told then out came my husband and 1 of my sons adult meals still no child meal my eldest son took his daughter and began to put together a carvery meal meat looked good but the veg was disgusting dried up and cold I thought it was cauliuflower it was that over cooked it turned out to be broccilli I waited till my baby grandaughters meal arrived over 1 hr 10 mins by which time she was well past wanting food then I went for my own carvery the meat was ok but the potatoes where only burnt scraps and the green veg was a dried up mess I complained there and then and new potatoes where brought out but the old scraps where emptied on top I asked should they be doing this as I beleive all food in a restaruant as a food life of only a few hours and was told it was okay I did not touch the greens because they looked bad On eating my meal the carrott and swede was cold the potatoes tasted burnt and to tell the truth I just wish i had stayed at home .My elder son complained and did not pay for his or his daughters meals however I was charged full prce for my £1 starter I am dissappointed as i heard no apoligy and was told the reason for my bad meal was because one of the chefs phoned in sick the only good thing i can say is the waiter who did say he was sorry and i did give him atip for his good service but the lady manager needs to learn a little about customer service as for my diamond card lets hope they take the comments to heart and learn by their mistakes